- Warranty conditions:
Products are free warranty if guaranteed all the following conditions:
– Product warranty on the list from the manufacturer or distributor.
– Product technical error by the manufacturer.
– The warranty period on the warranty remains in effect.
– Warranty intact, not patchwork, not scratched or repaired, smeared.
– Full warranty information: product code, serial number, manufacturing date, customer name used, address, date of purchase.
– Warranty stamp and stamp seals (if any) by the manufacturers on the product intact.
Products not covered by warranty or repaired for a reasonable rate/fee will fall into one of the following cases:
– The product is not on the list of warranty from the manufacturer or distributor.
– The product does not satisfy one of the conditions of the warranty in Section 1.
– The series, model product warranty does not match.
– Customers voluntarily intervened to repair the product or repaired at the service center without the authorization of the Manufacturer.
– Products damaged due to user error, and the error is not damaged to the extent warranted by the manufacturers.
– The case of warranty, customer care staff of Mekongon.com will be well-informed advice to customers before carrying out maintenance procedures.
- Warranty period: depends on the manufacturers, The warranty period of the Product is calculated from the date of purchase on the customer’s invoice and/or the product is activated for warranty.
- Warranty service methods
- Warranty centers:
Warranty centers are mentioned in the warranty card supplied with the product. Please follow information in the warranty card to contact Service centers of Suppliers/ Distributors. Customer service department is available to support customer information about the service centers of Manufacturers, distributors engaged in the product warranty system. Suppliers information is mentioned on delivery invoice/ receipt supplied with the product.
If you have difficulty in contacting the Service Centre, please contact the Customer Service department of La Vie, email@example.com mail address for assistance.