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VIETNAMESE ORIGINAL Products & Brands

  1. Warranty conditions:

Products are free warranty if guaranteed all the following conditions:

– Product warranty on the list from the manufacturer or distributor.

– Product technical error by the manufacturer.

– The warranty period on the warranty remains in effect.

– Warranty intact, not patchwork, not scratched or repaired, smeared.

– Full warranty information: product code, serial number, manufacturing date, customer name used, address, date of purchase.

– Warranty stamp and stamp seals (if any) by the manufacturers on the product intact.

Products not covered by warranty or repaired for a reasonable rate/fee will fall into one of the following cases:

– The product is not on the list of warranty from the manufacturer or distributor.

– The product does not satisfy one of the conditions of the warranty in Section 1.

– The series, model product warranty does not match.

– Customers voluntarily intervened to repair the product or repaired at the service center without the authorization of the Manufacturer.

– Products damaged due to user error, and the error is not damaged to the extent warranted by the manufacturers.

– The case of warranty, customer care staff of Mekongon.com will be well-informed advice to customers before carrying out maintenance procedures.

  1. Warranty period: depends on the manufacturers, The warranty period of the Product is calculated from the date of purchase on the customer’s invoice and/or the product is activated for warranty. 
  2. Warranty service methods
  • Warranty centers:
    Warranty centers are mentioned in the warranty card supplied with the product. Please follow information in the warranty card to contact Service centers of Suppliers/ Distributors. Customer service department is available to support customer information about the service centers of Manufacturers, distributors engaged in the product warranty system. Suppliers information is mentioned on delivery invoice/ receipt supplied with the product.
    If you have difficulty in contacting the Service Centre, please contact the Customer Service department of La Vie, info@mekongon.com mail address for assistance.