THE LARGEST

 ONLINE MARKETPLACE OF

VIETNAMESE ORIGINAL Products & Brands

Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

DHL Express , FedEx Express , Nasco Express , Sea sky shipping

Do You Ship Internationally? How Long Will It Take To Get My Package?

For international express delivery service savings: Goods are directly connected from the main operating station of the Mekongon.com to countries around the world within 3 - 9 days. For ordinary international express service: Shipping to Asia is only 24 hours, Europe and other regions are only 72 hours.

PAYMENT

What Payment Methods Are Accepted?

1. Payment by Paypal
2. Pay with credit and debit cards Visa / Mastercard.
3. Payment by International Bank Card Banking Transfer

Is Buying On-Line Safe?

Access a whole world of customers. PayPal is available and trusted in over 200 countries, and you can accept 25 currencies.
With our Seller Protection, advanced security, and fraud-screening, we’ve got your business covered.
With data encryption, real-time transaction monitoring and buyer and seller protection policies, PayPal’s a safe way to pay and get paid.

Order & Retunrs

Login to your account at Mekongon.com:

Please login with your existing account at Mekongon.com or login through Facebook / Zalo / Google. In case you have not registered an account, you can choose the line "Log in Register" to register an account at Mekongon.com. Once completed, you can click on the word "Register An Account" to complete the registration process.

Search products:

You can find products in 3 ways: Type the product name into the search bar. Search by category. Search for the latest, best selling or popular categories across each category.

Add products to cart:

Once you have found the product you want, please click on the image or product name to access the product details page, then: Check product information: price, promotion information. Select the desired quantity. Add products to cart. Once you have placed the first item in your order, please follow the steps below to add other products to your shopping cart: Click on the Mekongon.com logo to return to the homepage or type in a product search on the toolbar. Add products to cart by selecting quantity and “Buying option”. * This process can be repeated until you have finished putting all items in your shopping cart*.

Check cart and place an order:

You can put different products in 1 cart into 1 order, the products in the cart will be packed into 1 package (if the product belongs to the same supplier / processed warehouse) and delivered to the address you have registered. After you have all the items you need to put in your shopping cart, please use Mekong coin or discount code (if any) and continue the following steps to order: Click "View Cart" to start ordering. Adjust quantity and update cart. Enter the Coupon Discount (if any) and the “Calculate shipping” and choose the delivery method. Click “Proceed to checkout”.

Enter the shipping address

Fill in payment information, required information contains an asterisk (*) Choose your shipping and payment method, use Mekongon Coin and "Book Now": Choose the payment method and "Place Order": After completing the process of choosing a payment method, please check the following information: VAT invoice issuance (if any), delivery address, promotional price, total amount. If the above information is correct, please click "Place Order", the system will begin to create an order based on the information you have registered.
Checking and confirming the order: After completing all the orders, the system will send you an order number and notice the expected delivery time, you can check your order by clicking on the line.

Track order status:

After placing an order successfully, you can track the processing and shipping progress of your order by logging into the link: https://mekongon.vn/ Note: Mekongon.vn encourages you to self-manipulate your order to participate in the offer and track order status. In case you request Mekongon to support ordering instead of Mekongon.vn. Sorry Mekongon.vn does not apply Mekongon Xu, bookcare, coupon for the order.
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